Technical support

The sale is a starting point, not an end point

At HAZ MED we do not stop at selling high-quality products. Our relationship with the customer continues for the life of the account.

Continuous contact, efficacy verification, checking on responders, structured replenishment and stock enquiry — these are indispensable additional services that build a firm bridge between us and any customer who contracts with us, because we provide products that raise the standard of their facility and safeguard the wellbeing of their staff.

Book a facility assessment

The six services

Facility activity review

Before offering any recommendation or advice, a specialist team reviews the facility's procedures and incident log to evaluate every factor and select the most suitable kits.

Kit content specification

Each facility's response kit is designed to match its spill volume, hazard level and disposal route.

Response team training

Our products are of no use unless they are used correctly, so we take responsibility for qualifying response team members and delivering field training in both Arabic and English.

Refill planning

Kit replenishment is scheduled in advance so that response kits remain complete when they are needed.

Product development

We innovate, update and develop across our products daily, in step with the requirements of the Saudi and Gulf market and with our ambition to move beyond local boundaries and take our product range global.

After-sales support

The sale is not an end point but the start of our relationship with every customer. A dedicated point of contact and dedicated technical support are established for each customer — speaking their language and working within their time zone.

What a facility assessment involves

The assessment is the entry point to everything above. It is how a specification stops being a guess.

One named contact, your language, your hours

A dedicated point of contact and dedicated technical support are established for each customer.

Related

Training Programmes

The field session, the seven stages, the attendance register for your compliance file.

Training Programmes

Refill Options

Scheduled replenishment so kits are complete when they are needed.

Refill Options

Response Methodology

The seven-step sequence the specification and the training are both built on.

Response Methodology

Start with the review, not with the order

A specialist reviews your procedures and your incident log first. What we quote after that is built for your facility.